Legal
Privacy Policy
Effective date: April 2025 · ASG Locksmiths (Access Security Group) · ABN 37 692 142 902
ASG Locksmiths is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or engaging our services, you consent to the practices described in this policy.
1. Who We Are
ASG Locksmiths (Access Security Group) is a locally owned and operated locksmith business based in Albury Wodonga, servicing the NSW–Victoria border region. ABN: 37 692 142 902.
For any privacy-related enquiries, contact us at:
Email: [email protected]
Phone: 0409 928 864
2. Information We Collect
We may collect the following personal information when you contact us, submit an enquiry form, or engage our services:
• Your name
• Phone number
• Email address
• Suburb or location
• Details of the service you require
• Any other information you voluntarily provide
We only collect information that is necessary to provide our services or respond to your enquiry.
3. How We Use Your Information
The information we collect is used to:
• Respond to your enquiry or quote request
• Provide and arrange locksmith services
• Contact you regarding your booking or job
• Send follow-up communications if you have consented
• Improve our services and customer experience
We do not use your personal information for unsolicited marketing without your consent.
4. Disclosure of Your Information
We do not sell, trade or rent your personal information to third parties. We may share your information only in the following circumstances:
• With technicians or contractors engaged to carry out your requested service
• Where required by law or a regulatory authority
• With your explicit consent
Any third parties we engage are required to handle your information in accordance with applicable privacy laws.
5. Data Storage & Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Your information may be stored electronically and is accessible only to authorised personnel.
While we take all reasonable precautions, no data transmission over the internet can be guaranteed to be completely secure.
6. Cookies & Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This data is collected in aggregate and does not personally identify you.
You can disable cookies in your browser settings, though this may affect some website functionality.
7. Access & Correction
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete or out of date.
To make a request, contact us at [email protected] or call 0409 928 864. We will respond within a reasonable timeframe.
8. Complaints
If you believe we have not handled your personal information appropriately, please contact us in the first instance so we can attempt to resolve the matter.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us About Privacy
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please get in touch.